Information We Collect: When you register, log in, contact us or book a room, we may collect your name, mobile number, email address, sponsor ID, payment proof and transaction details, booking details, and any messages you send to us.

Information Collected Automatically: When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, pages visited and time spent on the site through cookies and analytics tools such as Google Analytics.

How We Use Your Information: We use your information to create and manage your membership, verify payments, process room bookings and member discounts, respond to enquiries and support requests, send official communications via email/WhatsApp, process cancellations and refunds, and improve our website and services.

Sharing of Information: We do not sell or rent your personal information. We may share it only with our resort and hotel partners to fulfil your bookings, with service providers who help us operate the website, payments and communications, or when required by law or by a government authority.

Cookies: Our website uses cookies to remember your preferences, keep you signed in to the dashboard and understand how the site is used. You can disable cookies in your browser settings, but some features of the website may not work properly.

Data Security: We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention: We keep your personal information for as long as your membership is active and thereafter only as long as needed to meet legal, accounting or dispute-resolution requirements.

Your Rights: You may request access to, correction of, or deletion of your personal information, or withdraw your consent to its use, by contacting us. Withdrawing consent may affect our ability to provide membership benefits.

Accuracy of Information: Members are responsible for ensuring that the information they provide, including contact details, is accurate and up-to-date.

Third-Party Links: Our website may contain links to third-party websites and social media platforms such as Facebook, Instagram, X and YouTube. We are not responsible for the privacy practices of those websites.

Children's Privacy: Our membership services are intended for persons aged 18 years and above. We do not knowingly collect personal information from children.

Changes to This Policy: We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of our website or services after the update constitutes acceptance of the revised policy.

Contact Us: For any questions or requests about this Privacy Policy, contact us at info@greengem.in, customer care at care@csle.in or call 7899185425.